{"id":35717,"date":"2026-07-14T10:51:44","date_gmt":"2026-07-14T08:51:44","guid":{"rendered":"https:\/\/www.pkf-attest.es\/capital-markets\/dcm\/customer-service\/"},"modified":"2026-07-14T10:51:44","modified_gmt":"2026-07-14T08:51:44","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"banner-interior-subtitle \" style=\"background-image:url(&#039;https:\/\/www.pkf-attest.es\/wp-content\/uploads\/2025\/02\/Mapa-del-mundo-digital-con-hologramas-azules-de-fondo.jpg&#039;);\">\r\n\t<div class=\"banner-interior-subtitle_container gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\"> \r\n\t\t\t\t\t<h1 class=\"banner-interior-subtitle-center-title\" style=\"color: #FFF; text-align: center; max-width: 75%; \">\r\n\t\t\t\tCustomer Service\t\t\t\r\n\t\t\t<\/h1>\r\n\t\t\t\r\n\r\n\t\t\t\t\t\r\n\t<\/div>\r\n<\/div>\r\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-1 one-column\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" id=\"h-customer-service\" style=\"color:#000000\"><strong>Customer Service<\/strong><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">PKF Attest Capital Markets SV, S.A has a Customer Service Department, whose role is to safeguard the rights and interest of customers and receive and handle any complaints, as described in the Regulation for the defence of costumers.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-3 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">First, the costumer should address any complaints, incident or claim regarding the services provided to:<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-4\" id=\"h-customer-service-department\" style=\"color:#000000\"><strong>Customer Service Department<\/strong><\/h4>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-5 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">Tel. 91 277 24 55<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-6 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">Email: <a href=\"mailto:atencioncliente@pkf-attest.es\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#000000\" class=\"has-inline-color\">atencioncliente@pkf-attest.es<\/mark><\/a><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">C\/ Orense, 81, 7\u00aa, 28020 Madrid<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-8 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">Following the filing of the complaint with Costumer Service, if the answer has not been satisfactory, or two months have passed since the submission of the written complaint, without having received a reply, customers may turn to:<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-color has-link-color wp-elements-9\" id=\"h-cnmv\" style=\"color:#000000\"><strong>CNMV<\/strong><\/h4>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-10 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">Tel. 90 053 50 15<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-11 wp-block-paragraph\" style=\"color:#535353;font-size:16px\"><a href=\"https:\/\/www.cnmv.es\/portal\/inversor\/Reclamaciones.aspx\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#000000\" class=\"has-inline-color\">https:\/\/www.cnmv.es\/portal\/inversor\/Reclamaciones.aspx<\/mark><\/a><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-12 wp-block-paragraph\" style=\"color:#535353;font-size:16px\">C\/ Edison, 4, 28006 Madrid<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.pkf-attest.es\/wp-content\/uploads\/2025\/03\/02-REGLAMENTO-PARA-LA-DEFENSA-DEL-CLIENTE-DE-PKF-ATTEST-CAPITAL-MARKETS-S.V.-SA.pdf\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#000000\" class=\"has-inline-color\">Regulation for the defense of costumers <\/mark><\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.pkf-attest.es\/wp-content\/uploads\/2025\/03\/Orden-ECO7342004-de-11-de-marzo-PKF-Attest-Capital-Markets-A.V.-S.pdf\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#000000\" class=\"has-inline-color\">Order ECO\/734\/2004<\/mark><\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-1 one-column gb-has-custom-background-color\" style=\"background-color:#0a2555\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<style>\n  .gb-block-layout-column-inner p {\n    font-size: 12px;\n    color: #fff;\n    font-weight: normal;\n  }\n\n  .gb-block-layout-column-inner p a {\n    color: #fff;\n    text-decoration: none;\n    font-weight: normal;\n  }\n<\/style>\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\">\n  <div class=\"gb-block-layout-column-inner\" style=\"padding-right:40px;padding-left:40px\">\n    \n    <!-- Espaciador -->\n    <div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n    <!-- Contenedor de columnas -->\n    <div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-3 gb-3-col-equal\">\n      <div class=\"gb-layout-column-wrap gb-block-layout-column-gap-10 gb-is-responsive-column\">\n        \n        <!-- Primera columna -->\n        <div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\">\n          <div class=\"gb-block-layout-column-inner\">\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/\">intro<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/#cifras-clave\">key facts<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/glofs\/\">Glofs<\/a><\/p>\n          <\/div>\n        <\/div>\n\n        <!-- Segunda columna -->\n        <div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\">\n          <div class=\"gb-block-layout-column-inner\">\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/services\/#debt_advisory\">debt advisory<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/services\/#outsourcing\">outsourcing<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/services\/#fixed-incomme\">fixed income<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/services\/#cash_management\">cash management<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/services\/#listing_agent\">listing agent<\/a><\/p>\n          <\/div>\n        <\/div>\n\n        <!-- Tercera columna -->\n        <div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\">\n          <div class=\"gb-block-layout-column-inner\">\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/corporate-information\/\">Corporate Governance and Remuneration Policy<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/legal-information\/\">Legal Information SV<\/a><\/p>\n            <p><a href=\"https:\/\/www.pkf-attest.es\/en\/capital-markets\/dcm\/customer-service\/\">Customer Service<\/a><\/p>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":15097,"parent":35708,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":["post-35717","page","type-page","status-publish","has-post-thumbnail","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Service | DCM<\/title>\n<meta name=\"description\" content=\"PKF Attest Capital Markets SV, S.A has a Customer Service Department, whose role is to safeguard the rights and interest of customer.\" 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