{"id":23999,"date":"2026-07-28T13:47:30","date_gmt":"2026-07-28T11:47:30","guid":{"rendered":"https:\/\/www.pkf-attest.es\/tecnologia\/novedades-itc\/webinar-ia-atencion-al-cliente-2\/"},"modified":"2026-07-28T13:47:30","modified_gmt":"2026-07-28T11:47:30","slug":"webinar-ia-atencion-al-cliente","status":"publish","type":"novedades-itc","link":"https:\/\/www.pkf-attest.es\/tecnologia\/en\/novedades-itc\/webinar-ia-atencion-al-cliente\/","title":{"rendered":"Webinar | From Reactive Care to Proactive Care"},"content":{"rendered":"
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Case Studies on AI Applied to Customer Service<\/h3>\n\n\n\n

Customer service is changing. Customers expect quick, personalized, and consistent responses regardless of the channel they use to contact your organization.<\/p>\n\n\n\n

Artificial intelligence already makes it possible to automate tasks, improve response times, and anticipate customer needs without sacrificing a personalized, high-quality experience.<\/p>\n\n\n\n

In this webinar, you’ll discover real-world examples and practical applications of AI that will help you optimize customer service, increase your teams’ efficiency, and deliver a more satisfying experience.<\/p>\n\n\n\n

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Why should you attend this webinar?<\/strong><\/h2>\n\n\n\n

More and more organizations are facing a growing volume of inquiries, higher customer expectations, and the need to provide consistent service across all channels.<\/p>\n\n\n\n

Artificial intelligence is becoming a key tool for addressing these challenges, allowing teams to focus on higher-value tasks while automating repetitive processes and improving the customer experience.<\/p>\n\n\n\n

During this session, we will explore practical ways to apply AI to transform customer service processes and turn them into a competitive advantage.<\/p>\n<\/div><\/div>\n\n\n\n

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September 22<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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10:00 h – 10:50 h <\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Private online webinar <\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Speakers<\/strong><\/h4>\n\n\n\n
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Susana \u00c1lava<\/strong><\/strong>Partner at PKF Attest<\/em><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Aritz Uriarte<\/strong><\/strong>Manager at PKF Attest<\/em><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Agenda<\/strong><\/h2>\n\n\n\n

10:00 a.m. | Welcome and Overview of the Current State of Customer Service<\/p>\n\n\n\n

10:10 a.m. | How AI Helps Anticipate Customer Needs<\/p>\n\n\n\n

10:25 a.m. | Case studies and demonstrations<\/p>\n\n\n\n

10:45 a.m. | Question-and-answer session<\/p>\n<\/div><\/div>\n\n\n\n

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What will you learn in this webinar?<\/strong><\/h2>\n\n\n\n

By the end of the webinar, you’ll learn how to:<\/p>\n\n\n\n