{"id":20833,"date":"2026-06-16T16:57:09","date_gmt":"2026-06-16T14:57:09","guid":{"rendered":"https:\/\/www.pkf-attest.es\/tecnologia\/?post_type=novedades-itc&#038;p=20833"},"modified":"2026-06-17T13:34:53","modified_gmt":"2026-06-17T11:34:53","slug":"caso-exito-salesforce-field-service-agentforce-barcelona","status":"publish","type":"novedades-itc","link":"https:\/\/www.pkf-attest.es\/tecnologia\/novedades-itc\/caso-exito-salesforce-field-service-agentforce-barcelona\/","title":{"rendered":"Caso de \u00e9xito: Grupo NEALIS y PKF Attest presentan su proyecto de Transformaci\u00f3n con Salesforce Field Service e IA en el World Tour de Barcelona"},"content":{"rendered":"\n<p>Durante el Agentforce World Tour Barcelona, se ha presentado el caso real de transformaci\u00f3n digital ejecutado en Obremo Obremo &#8211; Energy &amp; Telco (Grupo Nealis Home &#8211; Nealis), en colaboraci\u00f3n con Salesforce y PKF Attest.<\/p>\n\n\n\n<p>Nealis, una compa\u00f1\u00eda familiar con m\u00e1s de 150 a\u00f1os de trayectoria y 8.000 empleados, se encuentra en un proceso de evoluci\u00f3n de sus operaciones apoyado en soluciones como Salesforce Field Service y capacidades de inteligencia artificial.<\/p>\n\n\n\n<p>El proyecto se ha compartido en una sesi\u00f3n conjunta por representantes de las distintas organizaciones implicadas, poniendo en valor c\u00f3mo este tipo de iniciativas requieren una combinaci\u00f3n de tecnolog\u00eda, adaptaci\u00f3n de procesos y coordinaci\u00f3n entre equipos.<\/p>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-3 gb-3-col-equal aligncenter\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"899\" height=\"530\" src=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/pabellon_agentforce.png\" alt=\"\" class=\"wp-image-20837\" srcset=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/pabellon_agentforce.png 899w, https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/pabellon_agentforce-300x177.png 300w, https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/pabellon_agentforce-768x453.png 768w\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"899\" height=\"530\" src=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/mesa_redonda_agenforce-1.png\" alt=\"\" class=\"wp-image-20839\" srcset=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/mesa_redonda_agenforce-1.png 899w, https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/mesa_redonda_agenforce-1-300x177.png 300w, https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/mesa_redonda_agenforce-1-768x453.png 768w\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"899\" height=\"530\" src=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/publico_agentforce.png\" alt=\"\" class=\"wp-image-20838\" srcset=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/publico_agentforce.png 899w, https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/publico_agentforce-300x177.png 300w, https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/06\/publico_agentforce-768x453.png 768w\" sizes=\"auto, (max-width: 899px) 100vw, 899px\" \/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p>M\u00e1s all\u00e1 de la soluci\u00f3n concreta, el caso refleja un reto com\u00fan en grandes organizaciones: gestionar el dispatching de miles de t\u00e9cnicos enmarcado en una operaci\u00f3n intrad\u00eda, manejar las continuas incidencias de planificaci\u00f3n, el uso de soluciones en movilidad, pero, sobre todo, ampliar la cadena de valor ofrecida al Cliente final del servicio.<\/p>\n\n\n\n<p>La elecci\u00f3n de PKF Attest como partner y m\u00e1ximo especialista en Salesforce Field Service a nivel a nivel nacional, refuerza su figura en procesos de transformaci\u00f3n, acompa\u00f1ando a las organizaciones en la adopci\u00f3n de soluciones Salesforce y en la integraci\u00f3n de capacidades de inteligencia artificial con impacto en negocio.<\/p>\n","protected":false},"featured_media":20835,"template":"","categories":[],"tags":[135,136,93],"novedades_itc":[],"class_list":{"0":"post-20833","1":"novedades-itc","2":"type-novedades-itc","3":"status-publish","4":"has-post-thumbnail","6":"tag-articulo","7":"tag-caso_exito","8":"tag-salesforce","9":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Caso de \u00e9xito Salesforce Field Service: transformaci\u00f3n con IA en Agentforce Barcelona<\/title>\n<meta name=\"description\" content=\"Caso de \u00e9xito presentado en el Agentforce World Tour Barcelona sobre transformaci\u00f3n digital con Salesforce Field Service 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