{"id":25461,"date":"2026-11-05T10:31:57","date_gmt":"2026-11-05T09:31:57","guid":{"rendered":"https:\/\/www.pkf-attest.es\/tecnologia\/?post_type=novedades-itc&#038;p=25461"},"modified":"2026-11-06T09:39:46","modified_gmt":"2026-11-06T08:39:46","slug":"caso-exito-midenet-ayuntamiento-bilbao","status":"publish","type":"novedades-itc","link":"https:\/\/www.pkf-attest.es\/tecnologia\/novedades-itc\/caso-exito-midenet-ayuntamiento-bilbao\/","title":{"rendered":"Caso de \u00e9xito: c\u00f3mo el Ayuntamiento de Bilbao ha abordado la gesti\u00f3n de sus Cartas de Servicios con mideNet"},"content":{"rendered":"\n<style>\n\/* ==========================================================================\n   Caso de \u00e9xito \u00b7 Estilos\n   Patr\u00f3n SINCRONIZADO. Se inserta UNA vez en cada caso, como primer bloque.\n   Un cambio aqu\u00ed se aplica a todos los casos que lo tengan insertado.\n\n   Por qu\u00e9 los selectores son as\u00ed: el tema attestGenesis fuerza tama\u00f1o, color\n   y m\u00e1rgenes en los p, h1, h2, h3 y figure de la entrada. Para ganarle, cada\n   regla de texto lleva etiqueta + clase dentro de .pkf-cs (por ejemplo\n   \u00ab.pkf-cs p.pkf-cs-stat__num\u00bb) y !important en tama\u00f1o, color y margen.\n   Las clases sueltas (.pkf-cs-stat__num) NO bastan: pierden frente a reglas\n   del tema del tipo \u00ab.entry-content p\u00bb, aunque lleven !important.\n\n   El display y el gap de las agrupaciones tambi\u00e9n se declaran aqu\u00ed, para no\n   depender de que el tema active blockGap.\n   ========================================================================== *\/\n\n.pkf-cs{\n  --blue:#0f3780;\n  --teal:#099bbf;\n  --tint:#f5fbfc;\n  --tintline:#d7eef4;\n  --greybg:#eef1f4;\n  --line:#e4e7ea;\n  --ink:#161616;\n  --sub:#5b5b5b;\n  --green:#00d639;\n  \/* Naranja del logo corporativo. Para cumplir el contraste AA con texto\n     blanco, cambiar --orange por #c9471c. *\/\n  --orange:#ee6330;\n  --orange-dark:#c9471c;\n  color:var(--ink);\n}\n\n\/* --- Tipograf\u00eda corporativa -------------------------------------------- *\/\n.pkf-cs,\n.pkf-cs *:not(.pkf-cs-card__icon){\n  font-family:\"pkfGlobalSans\",\"OpenSans-Regular\",Arial,sans-serif !important;\n  box-sizing:border-box;\n}\n.pkf-cs h2,\n.pkf-cs h3,\n.pkf-cs strong,\n.pkf-cs b{\n  font-family:\"pkfGlobalSansBold\",\"pkfGlobalSans\",Arial,sans-serif !important;\n  font-weight:700;\n}\n\n\/* --- Reset de los m\u00e1rgenes que pone el tema ----------------------------- *\/\n.pkf-cs h1,\n.pkf-cs p,\n.pkf-cs h2,\n.pkf-cs h3,\n.pkf-cs figure,\n.pkf-cs ul,\n.pkf-cs ol,\n.pkf-cs blockquote{margin:0 !important;padding:0}\n.pkf-cs li{margin:0}\n.pkf-cs img{display:block;max-width:100%;height:auto}\n.pkf-cs a{color:var(--teal);text-decoration:none}\n.pkf-cs a:hover{color:var(--blue);text-decoration:underline}\n.pkf-cs a:focus-visible{outline:2px solid var(--teal);outline-offset:3px;border-radius:3px}\n\n\/* --- Agrupaciones: bloques Pila, Fila y Cuadr\u00edcula ---------------------- *\/\n.pkf-cs.pkf-cs-stack,\n.pkf-cs .pkf-cs-stack{display:flex;flex-direction:column;align-items:stretch}\n.pkf-cs .pkf-cs-row{display:flex;flex-wrap:wrap;align-items:center}\n.pkf-cs .pkf-cs-grid{display:grid}\n.pkf-cs .wp-block-columns{margin:0 !important}\n\n.pkf-cs.pkf-cs-stack{gap:48px}\n.pkf-cs .pkf-cs-body{gap:56px}\n.pkf-cs .pkf-cs-section{gap:16px;scroll-margin-top:110px}\n.pkf-cs .pkf-cs-client__main{gap:22px}\n.pkf-cs .pkf-cs-intro{gap:18px}\n\n\/* --- Bot\u00f3n principal (bloque Botones) ----------------------------------- *\/\n.pkf-cs .wp-block-buttons{margin:0 !important}\n.pkf-cs .wp-block-button__link{\n  display:inline-flex;align-items:center;gap:10px;\n  background:var(--blue) !important;\n  color:#ffffff !important;-webkit-text-fill-color:#ffffff;\n  text-decoration:none !important;\n  font-size:16px !important;line-height:1 !important;\n  padding:15px 26px !important;border-radius:12px !important;border:0 !important;\n  transition:background .2s ease,transform .2s ease;\n}\n.pkf-cs .wp-block-button__link:hover{background:var(--teal) !important;transform:translateY(-1px)}\n\n\/* --- 0 \u00b7 CABECERA ------------------------------------------------------- *\/\n\/* Pensada para el tipo de contenido Casos de \u00e9xito, donde la plantilla del\n   tema no pinta banda ni t\u00edtulo. Si la plantilla ya imprime el t\u00edtulo de la\n   entrada, hay que quitar el H1 de este bloque para no tener dos H1. *\/\n.pkf-cs .pkf-cs-header{gap:18px}\n.pkf-cs .pkf-cs-header__band{\n  position:relative;height:220px;justify-content:flex-end;gap:8px;\n  padding:0 48px 34px;border-radius:14px;overflow:hidden;\n  background:var(--blue) url(https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2024\/04\/entry-header-caso_exito-min.jpg) center\/cover no-repeat;\n}\n.pkf-cs p.pkf-cs-header__kicker{\n  font-size:15px !important;line-height:1.2 !important;letter-spacing:1.2px;\n  text-transform:uppercase;color:#ffffff !important;-webkit-text-fill-color:#ffffff;\n}\n.pkf-cs p.pkf-cs-header__client{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:44px !important;line-height:1.1 !important;\n  color:#ffffff !important;-webkit-text-fill-color:#ffffff;opacity:.95;\n}\n.pkf-cs h1.pkf-cs-header__title{\n  font-size:52px !important;line-height:1.08 !important;font-weight:300;\n  color:var(--blue) !important;text-wrap:pretty;\n}\n\n\/* --- 1 \u00b7 CLIENTE -------------------------------------------------------- *\/\n.pkf-cs .pkf-cs-client{gap:40px !important;align-items:center}\n.pkf-cs .pkf-cs-client__id{gap:20px;flex-wrap:nowrap}\n.pkf-cs figure.pkf-cs-client__logo{flex:0 0 auto;width:150px;max-width:150px}\n.pkf-cs .pkf-cs-client__logo img{width:100%;max-width:150px !important}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-client__label{\n  padding-left:20px;border-left:1px solid #d5dce5;\n  font-size:13px !important;line-height:1.5 !important;\n  color:var(--sub) !important;text-transform:uppercase;letter-spacing:.6px;\n}\n.pkf-cs .pkf-cs-client__label strong{\n  display:block;color:var(--blue);font-size:17px;\n  text-transform:none;letter-spacing:0;margin-top:2px;\n}\n.pkf-cs .pkf-cs-client__image img{width:100%;aspect-ratio:16 \/ 10;object-fit:cover;border-radius:12px}\n\n\/* --- 2 \u00b7 PUNTO DE PARTIDA Y CIFRAS -------------------------------------- *\/\n.pkf-cs p.pkf-cs-p{font-size:17px !important;line-height:1.75 !important;color:var(--ink) !important}\n.pkf-cs .pkf-cs-stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}\n.pkf-cs .pkf-cs-stat{background:var(--greybg);border-radius:12px;padding:22px 18px;gap:8px;text-align:center;align-items: center;}\n.pkf-cs p.pkf-cs-stat__num{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;line-height:1.4 !important;font-variant-numeric:tabular-nums;\n}\n.pkf-cs p.pkf-cs-stat__label{font-size:13.5px !important;line-height:1.4 !important;color:var(--sub) !important}\nbody.single-novedades-itc .entry-content .pkf-cs p.pkf-cs-stat__num {color: var(--blue) !important;font-size:32px!important;}\nbody.single-novedades-itc .entry-content .pkf-cs p.pkf-cs-stat__label {color: var(--sub) !important;}\n\n\/* --- 3 \u00b7 RESUMEN \u00abEn este caso de \u00e9xito\u00bb -------------------------------- *\/\n.pkf-cs .pkf-cs-index{background:var(--greybg);border-radius:14px;padding:26px 30px;gap:24px}\n.pkf-cs p.pkf-cs-index__label{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:12.5px !important;line-height:1.3 !important;letter-spacing:.6px;\n  text-transform:uppercase;color:var(--blue) !important;\n}\nbody.single-novedades-itc .entry-content .pkf-cs p.pkf-cs-index__label{color:var(--blue)!important;font-weight:700!important;font-size: 13px!important;}\n.pkf-cs .pkf-cs-index__list{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 32px}\n.pkf-cs p.pkf-cs-index__link{font-size:15px !important;line-height:1.45 !important}\n.pkf-cs .pkf-cs-index__link a{color:var(--teal)}\n.pkf-cs .pkf-cs-index__link a:hover{color:var(--blue)}\n.pkf-cs .pkf-cs-index__link strong{color:inherit;font-variant-numeric:tabular-nums}\n\n\/* --- Secciones: Situaci\u00f3n, Soluci\u00f3n, Caso completo, Beneficios ---------- *\/\n\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-eyebrow {\n  display:flex;align-items:center;gap:10px;\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:16px !important;line-height:1.2 !important;letter-spacing:.8px;\n  text-transform:uppercase;color:var(--teal) !important;\n}\n\n.pkf-cs p.pkf-cs-eyebrow::before{content:\"\";flex:0 0 28px;width:28px;height:2px;background:var(--teal)}\n\/* .pkf-cs-h2 tambi\u00e9n se usa en un H3: el t\u00edtulo de \u00abCaso completo\u00bb es un H3\n   para que no entre en el Resumen, pero se ve como t\u00edtulo de secci\u00f3n. *\/\n.pkf-cs h2.pkf-cs-h2,\n.pkf-cs h3.pkf-cs-h2{font-size:30px !important;line-height:1.22 !important;color:var(--blue) !important;text-wrap:pretty}\n.pkf-cs h3.pkf-cs-h3{\n  font-size:21px !important;line-height:1.3 !important;\n  color:var(--blue) !important;margin-top:14px !important;scroll-margin-top:110px;\n}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-quote {\n  border-left:4px solid var(--teal);background:var(--tint);\n  padding:18px 24px !important;border-radius:0 10px 10px 0;\n  font-size:18px !important;line-height:1.6 !important;\n  color:var(--blue) !important;font-style:italic!important;\n}\n\n\/* --- Tarjetas ----------------------------------------------------------- *\/\n.pkf-cs .pkf-cs-cards{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}\n.pkf-cs .pkf-cs-cards--2{grid-template-columns:repeat(2,minmax(0,1fr))}\n.pkf-cs .pkf-cs-card{background:#ffffff;border:1px solid var(--line);border-radius:12px;padding:18px;gap:8px}\n.pkf-cs .pkf-cs-card__head{gap:12px;flex-wrap:nowrap;align-items:center}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-card__icon{\n  flex:0 0 38px;width:38px;height:38px;border-radius:9px;\n  background:#e6f6fa;color:var(--teal) !important;\n  font-size:18px !important;line-height:1 !important;\n  display:flex;align-items:center;justify-content:center;\n  font-family:Arial,sans-serif !important;font-variant-emoji:text;\n}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-card__title{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:16px !important;line-height:1.35 !important;color:var(--blue) !important;\n}\n.pkf-cs p.pkf-cs-card__text{font-size:15px !important;line-height:1.55 !important;color:var(--ink) !important}\n\n\/* --- Soluci\u00f3n: texto + ficha \u00abSoluci\u00f3n implantada\u00bb ---------------------- *\/\n.pkf-cs .pkf-cs-solution{gap:32px !important;align-items:flex-start}\n.pkf-cs .pkf-cs-solution__text{gap:16px}\n.pkf-cs .pkf-cs-solution__box{\n  background:var(--tint);border:1px solid var(--tintline);\n  border-radius:14px;padding:24px 24px 26px;gap:14px;\n}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-solution__label{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:12px !important;line-height:1.2 !important;letter-spacing:.8px;\n  text-transform:uppercase;color:var(--teal) !important;\n}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-solution__name{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:22px !important;line-height:1.25 !important;color:var(--blue) !important;\n}\n.novedades-itc .entry-content .pkf-cs ul.pkf-cs-solution__list{list-style:none !important;display:flex;flex-direction:column;gap:10px}\n.pkf-cs .pkf-cs-solution__list li{\n  position:relative;padding-left:22px;\n  font-size:15px !important;line-height:1.5 !important;color:var(--ink) !important;list-style:none;margin-bottom:8px;\n}\n.pkf-cs .pkf-cs-solution__list li::before{\n  content:\"\";position:absolute;left:0;top:.55em;\n  width:10px;height:10px;border-radius:50%;background:var(--green);\n}\n\n\/* --- V\u00eddeos (miniaturas enlazadas a YouTube) ---------------------------- *\/\n.pkf-cs .pkf-cs-videos{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}\n.pkf-cs .pkf-cs-video{\n  position:relative;display:block;overflow:hidden;\n  border-radius:12px;border:1px solid var(--line);background:#0b1b3a;\n}\n.pkf-cs .pkf-cs-video img{width:100%;transition:transform .3s ease}\n.pkf-cs .pkf-cs-video:hover img{transform:scale(1.03)}\n.pkf-cs .pkf-cs-video__play{\n  position:absolute;left:50%;top:50%;width:64px;height:64px;margin:-32px 0 0 -32px;\n  border-radius:50%;background:rgba(15,55,128,.88);color:#ffffff;\n  font-size:22px;line-height:64px;text-align:center;padding-left:4px;\n  pointer-events:none;transition:background .2s ease;\n}\n.pkf-cs .pkf-cs-video:hover .pkf-cs-video__play{background:var(--teal)}\n\n\/* --- Caso completo: lista numerada -------------------------------------- *\/\n.pkf-cs ol.pkf-cs-steps{list-style:none !important;counter-reset:step;display:flex;flex-direction:column;gap:12px}\n.pkf-cs .pkf-cs-steps li{\n  counter-increment:step;display:grid;grid-template-columns:32px minmax(0,1fr);\n  gap:16px;align-items:baseline;\n  font-size:16.5px !important;line-height:1.6 !important;\n}\n.pkf-cs .pkf-cs-steps li::before{\n  content:counter(step);width:32px;height:32px;border-radius:50%;\n  background:var(--blue);color:#ffffff;\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif;font-size:14px;\n  display:flex;align-items:center;justify-content:center;transform:translateY(-2px);\n}\n\n\/* --- CTA intermedio de descarga (solo en casos largos) ------------------ *\/\n.pkf-cs .pkf-cs-mid{background:var(--blue);border-radius:14px;padding:24px 32px;gap:28px;flex-wrap:nowrap}\n.pkf-cs figure.pkf-cs-mid__pdf{flex:0 0 auto;width:92px;max-width:92px}\n.pkf-cs .pkf-cs-mid__pdf img{border-radius:4px;box-shadow:0 8px 22px rgba(0,0,0,.38);transform:rotate(-3deg)}\n.pkf-cs .pkf-cs-mid__info{flex:1 1 auto;min-width:0;gap:6px}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-mid__tag{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:12.5px !important;line-height:1.2 !important;letter-spacing:.8px;\n  text-transform:uppercase;color:#9fdcec !important;\n}\n.pkf-cs p.pkf-cs-mid__title{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:21px !important;line-height:1.3 !important;\n  color:#ffffff !important;-webkit-text-fill-color:#ffffff;\n}\n.novedades-itc .entry-content .pkf-cs p.pkf-cs-mid__text{font-size:15.5px !important;line-height:1.55 !important;color:rgba(255,255,255,.86) !important}\n.pkf-cs .pkf-cs-mid .wp-block-buttons{flex:0 0 auto}\n.pkf-cs .pkf-cs-mid .wp-block-button__link{background:var(--orange) !important}\n.pkf-cs .pkf-cs-mid .wp-block-button__link:hover{background:var(--orange-dark) !important}\n\n\/* --- Descarga: bloque azul + formulario Web-to-Lead --------------------- *\/\n.pkf-cs .pkf-cs-cta{background:var(--blue);padding:56px 48px;border-radius:14px;scroll-margin-top:110px}\n.pkf-cs .pkf-cs-cta__inner{gap:64px !important;align-items:flex-start}\n.pkf-cs .pkf-cs-cta__info{min-width:0;gap:18px}\n.pkf-cs p.pkf-cs-tag{\n  display:inline-flex;align-self:flex-start;align-items:center;gap:8px;\n  background:rgba(255,255,255,.14);\n  color:#ffffff !important;-webkit-text-fill-color:#ffffff;\n  font-size:12.5px !important;line-height:1 !important;\n  padding:7px 14px !important;border-radius:20px;\n}\n.pkf-cs p.pkf-cs-tag::before{content:\"\";flex:0 0 7px;width:7px;height:7px;border-radius:50%;background:var(--green)}\n.pkf-cs h2.pkf-cs-cta__title{\n  font-size:30px !important;line-height:1.2 !important;\n  color:#ffffff !important;-webkit-text-fill-color:#ffffff;\n}\n.pkf-cs p.pkf-cs-cta__text{\n  font-size:16px !important;line-height:1.65 !important;\n  color:#ffffff !important;-webkit-text-fill-color:#ffffff;max-width:520px;\n}\n.pkf-cs figure.pkf-cs-cta__pdf{width:200px;max-width:45%;margin-top:14px !important}\n.pkf-cs .pkf-cs-cta__pdf img{border-radius:6px;box-shadow:0 10px 28px rgba(0,0,0,.35);transform:rotate(-3deg)}\n\n\/* Formulario: mismo dise\u00f1o que el de Marqu\u00e9s de Riscal *\/\n.pkf-cs .pkf-cs-cta__form{min-width:0;background:#ffffff;border-radius:12px;padding:30px 28px;scroll-margin-top:110px}\n.pkf-cs .pkf-form-card{margin:0}\n.pkf-cs p.pkf-form-eyebrow{\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:24px !important;line-height:1.25 !important;\n  color:var(--blue) !important;margin:0 0 20px !important;\n}\n.pkf-cs .pkf-form-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}\n.pkf-cs .pkf-field{min-width:0;margin-bottom:16px}\n.pkf-cs .pkf-field label{display:block;font-size:14px !important;color:#333333 !important;margin-bottom:7px}\n.pkf-cs .pkf-required{color:#c02b0a}\n.pkf-cs .pkf-field input{\n  width:100%;min-height:44px;background:#ffffff;\n  border:1px solid #d5dce5;border-radius:6px;padding:10px 12px;\n  font-size:14px !important;color:#161616 !important;box-shadow:none;\n}\n.pkf-cs .pkf-field input:focus{border-color:var(--teal);outline:none;box-shadow:0 0 0 2px rgba(9,155,191,.18)}\n.pkf-cs .pkf-gdpr-block p{font-size:11px !important;line-height:1.5 !important;color:#666666 !important;margin:0 0 14px !important}\n.pkf-cs .pkf-checkbox-label{\n  display:flex;align-items:flex-start;gap:8px;\n  font-size:13px !important;line-height:1.45;color:#333333 !important;\n  margin-bottom:10px;cursor:pointer;\n}\n.pkf-cs .pkf-checkbox-label input{flex:0 0 auto;width:16px;height:16px;margin:1px 0 0;accent-color:var(--blue)}\n.pkf-cs .pkf-form-captcha{margin-top:16px}\n.pkf-cs .pkf-form-submit{\n  background:var(--blue);color:#ffffff;border:0;border-radius:24px;\n  padding:12px 32px;min-width:135px;margin-top:20px;\n  font-family:\"pkfGlobalSansBold\",Arial,sans-serif !important;\n  font-size:13px !important;text-transform:uppercase;letter-spacing:.4px;\n  cursor:pointer;transition:background .2s ease;\n}\n.pkf-cs .pkf-form-submit:hover{background:var(--teal)}\n.pkf-cs .pkf-form-submit:focus-visible{outline:2px solid var(--teal);outline-offset:3px}\n\n\/* --- Contacto ----------------------------------------------------------- *\/\n.pkf-cs .pkf-cs-contact{\n  justify-content:space-between;gap:24px 40px;padding:30px 40px;\n  background:var(--tint);border:1px solid var(--tintline);\n  border-left:4px solid var(--teal);border-radius:14px;\n}\n.pkf-cs .pkf-cs-contact__info{flex:1 1 420px;min-width:0;gap:8px}\n.pkf-cs h2.pkf-cs-contact__title{font-size:26px !important;line-height:1.25 !important;color:var(--blue) !important}\n.pkf-cs p.pkf-cs-contact__text{font-size:16px !important;line-height:1.6 !important;color:var(--ink) !important}\n\n\/* ==========================================================================\n   RESPONSIVE\n   Los bloques Columnas se apilan solos a 781 px; las Cuadr\u00edculas se pasan a\n   una columna aqu\u00ed.\n   ========================================================================== *\/\n@media (max-width:900px){\n  .pkf-cs .pkf-cs-cards{grid-template-columns:minmax(0,1fr) !important}\n  .pkf-cs .pkf-cs-header__band{height:180px;padding:0 32px 28px}\n  .pkf-cs h1.pkf-cs-header__title{font-size:42px !important}\n  .pkf-cs p.pkf-cs-header__client{font-size:34px !important}\n  .pkf-cs .pkf-cs-cta{padding:42px 32px}\n  .pkf-cs .pkf-cs-cta__inner{gap:36px !important}\n  .pkf-cs .pkf-cs-mid{flex-wrap:wrap;gap:20px}\n  .pkf-cs .pkf-cs-mid .wp-block-buttons{flex:1 0 100%}\n}\n\n@media (max-width:781px){\n  .pkf-cs p.pkf-cs-cta__text{max-width:none}\n  .pkf-cs .pkf-cs-client{gap:26px !important}\n}\n\n@media (max-width:600px){\n  .pkf-cs.pkf-cs-stack{gap:36px}\n  .pkf-cs .pkf-cs-body{gap:44px}\n  .pkf-cs .pkf-cs-header{gap:12px}\n  .pkf-cs .pkf-cs-header__band{height:150px;padding:0 20px 20px;gap:6px}\n  .pkf-cs p.pkf-cs-header__kicker{font-size:12.5px !important}\n  .pkf-cs p.pkf-cs-header__client{font-size:26px !important}\n  .pkf-cs h1.pkf-cs-header__title{font-size:32px !important}\n  .pkf-cs figure.pkf-cs-client__logo{width:110px;max-width:110px}\n  .pkf-cs .pkf-cs-client__logo img{max-width:110px !important}\n  .pkf-cs p.pkf-cs-client__label{padding-left:14px}\n  .pkf-cs 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h2.pkf-cs-cta__title{font-size:24px !important}\n  .pkf-cs .pkf-cs-cta__form{padding:24px 18px}\n  .pkf-cs .pkf-form-row{grid-template-columns:minmax(0,1fr)}\n  .pkf-cs figure.pkf-cs-cta__pdf{width:130px}\n  .pkf-cs .pkf-cs-contact{padding:24px 20px}\n  .pkf-cs h2.pkf-cs-contact__title{font-size:21px !important}\n}\n\n@media (prefers-reduced-motion:reduce){\n  .pkf-cs .pkf-cs-video img,\n  .pkf-cs .wp-block-button__link{transition:none}\n  .pkf-cs .pkf-cs-video:hover img{transform:none}\n}\n<\/style>\n\n\n\n<div class=\"wp-block-group pkf-cs pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns are-vertically-aligned-center pkf-cs-client is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pkf-cs-client__main pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-client__id pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized pkf-cs-client__logo\"><img decoding=\"async\" src=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/11\/logo-ayuntamiento-bilbao.jpg\" alt=\"Logotipo del Ayuntamiento de Bilbao\" style=\"width:150px;height:auto\"\/><\/figure>\n\n\n\n<p class=\"pkf-cs-client__label wp-block-paragraph\">Caso de \u00e9xito \u00b7 Administraci\u00f3n p\u00fablica<strong>Ayuntamiento de Bilbao<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">El <strong>Ayuntamiento de Bilbao<\/strong> (Bilboko Udala) es la administraci\u00f3n local de la ciudad. Gestiona y mejora de forma continua sus servicios a la ciudadan\u00eda a trav\u00e9s de sus Cartas de Servicios, y rinde cuentas de los resultados.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.pkf-attest.es\/tecnologia\/contacto\/\">Contacta con un experto<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large pkf-cs-client__image\"><img decoding=\"async\" src=\"https:\/\/www.pkf-attest.es\/tecnologia\/wp-content\/uploads\/sites\/2\/2026\/11\/ayuntamiento-bilbao-caso-exito-midenet.png\" alt=\"mideNet en el Ayuntamiento de Bilbao\"\/><figcaption class=\"wp-element-caption\">Carmen Mar\u00eda Mart\u00ednez del Ayuntamiento de Bilbao en el Congreso de Novagob<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-intro pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-3dab9cb9 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-p wp-block-paragraph\">El Ayuntamiento de Bilbao lleva a\u00f1os trabajando en la gesti\u00f3n por equipos y la mejora continua. En 2007 implant\u00f3 la gesti\u00f3n de equipos en Taldeka, con cuadros de mando, acciones y auditor\u00edas. En 2009 incorpor\u00f3 la formaci\u00f3n interna y en 2010 la gesti\u00f3n de planes y de quejas y sugerencias.<\/p>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Hoy, con <strong>mideNet<\/strong>, gestiona en una misma herramienta las cartas de servicio, los cuadros de mando, las acciones (hallazgos) y los planes. <\/p>\n<\/div>\n<\/div>\n\n\n\n<nav class=\"wp-block-group pkf-cs-index pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-index__label wp-block-paragraph\">En este caso de \u00e9xito<\/p>\n\n\n\n<div class=\"wp-block-group pkf-cs-index__list pkf-cs-grid is-layout-grid wp-container-core-group-is-layout-28b052f3 wp-block-group-is-layout-grid\">\n<p class=\"pkf-cs-index__link wp-block-paragraph\"><a href=\"#situacion\"><strong>01<\/strong>  Un \u00fanico sistema para coordinar, medir, mejorar y rendir cuentas<\/a><\/p>\n\n\n\n<p class=\"pkf-cs-index__link wp-block-paragraph\"><a href=\"#solucion\"><strong>02<\/strong>  mideNet, la herramienta de gesti\u00f3n del Ayuntamiento<\/a><\/p>\n\n\n\n<p class=\"pkf-cs-index__link wp-block-paragraph\"><a href=\"#beneficios\"><strong>03<\/strong>  Beneficios de mideNet<\/a><\/p>\n<\/div>\n<\/nav>\n\n\n\n<div class=\"wp-block-group pkf-cs-body pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<section id=\"situacion\" class=\"wp-block-group pkf-cs-section pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-3dab9cb9 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-eyebrow wp-block-paragraph\">Situaci\u00f3n<\/p>\n\n\n\n<h2 id=\"h-un-unico-sistema-para-coordinar-medir-mejorar-y-rendir-cuentas\" class=\"wp-block-heading pkf-cs-h2\">Un \u00fanico sistema para coordinar, medir, mejorar y rendir cuentas<\/h2>\n<\/div>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">El Ayuntamiento necesitaba:<\/p>\n\n\n\n<div class=\"wp-block-group pkf-cs-cards pkf-cs-cards--2 pkf-cs-grid is-layout-grid wp-container-core-group-is-layout-28b052f3 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Un \u00fanico entorno, integral, centralizado y biling\u00fce para gestionar todas las Cartas de Servicios.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Una herramienta colaborativa que facilite el trabajo en equipo entre \u00e1reas y responsables.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Gestionar compromisos e indicadores con una visi\u00f3n global y de detalle.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Mantener un sistema de mejora continua.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Disponer de informaci\u00f3n actualizada en tiempo real para la toma de decisiones.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Facilitar la rendici\u00f3n de cuentas, la transparencia y la devoluci\u00f3n de resultados.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">En resumen: un \u00fanico sistema para coordinar, medir, mejorar y rendir cuentas.<\/p>\n<\/section>\n\n\n\n<section id=\"solucion\" class=\"wp-block-group pkf-cs-section pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-3dab9cb9 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-eyebrow wp-block-paragraph\">Soluci\u00f3n<\/p>\n\n\n\n<h2 id=\"h-midenet-la-herramienta-de-gestion-del-ayuntamiento\" class=\"wp-block-heading pkf-cs-h2\">mideNet, la herramienta de gesti\u00f3n del Ayuntamiento<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns pkf-cs-solution is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group pkf-cs-solution__text pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-p wp-block-paragraph\">La soluci\u00f3n es mideNet, la herramienta de gesti\u00f3n desarrollada e implementada por <strong>PKF Attest<\/strong>, que centraliza el seguimiento de las Cartas de Servicios, los cuadros de mando, las acciones y los planes.<\/p>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Para que la implantaci\u00f3n de una herramienta como mideNet funcione, el Ayuntamiento se marc\u00f3 tres retos:<\/p>\n\n\n\n<h3 id=\"h-1-consolidar-el-uso-de-la-herramienta-en-la-organizacion\" class=\"wp-block-heading pkf-cs-h3\">1. Consolidar el uso de la herramienta en la organizaci\u00f3n<\/h3>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Descentralizando, en la medida de lo posible, la alimentaci\u00f3n y el acceso a la herramienta.<\/p>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Formando e implicando a las personas usuarias en su uso.<\/p>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Recogiendo su feedback y aplicando los ajustes procedentes.<\/p>\n\n\n\n<h3 id=\"h-2-garantizar-la-fiabilidad-y-validez-de-los-datos\" class=\"wp-block-heading pkf-cs-h3\">2. Garantizar la fiabilidad y validez de los datos<\/h3>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Monitorizando peri\u00f3dicamente la informaci\u00f3n para que los datos sean correctos.<\/p>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Realizando revisiones peri\u00f3dicas para evitar la acumulaci\u00f3n de datos obsoletos o poco fiables.<\/p>\n\n\n\n<h3 id=\"h-3-posibilitar-la-devolucion-de-informacion\" class=\"wp-block-heading pkf-cs-h3\">3. Posibilitar la devoluci\u00f3n de informaci\u00f3n<\/h3>\n\n\n\n<p class=\"pkf-cs-p wp-block-paragraph\">Estableciendo v\u00edas para difundir los resultados, interna y externamente, de forma clara y comprensible.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:38%\">\n<div class=\"wp-block-group pkf-cs-solution__box pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-solution__label wp-block-paragraph\">Soluci\u00f3n implantada<\/p>\n\n\n\n<p class=\"pkf-cs-solution__name wp-block-paragraph\">mideNet<\/p>\n\n\n\n<ul class=\"wp-block-list pkf-cs-solution__list\">\n<li>Cartas de servicio<\/li>\n\n\n\n<li>Cuadros de mando<\/li>\n\n\n\n<li>Acciones (hallazgos)<\/li>\n\n\n\n<li>Planes<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section id=\"beneficios\" class=\"wp-block-group pkf-cs-section pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-3dab9cb9 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-eyebrow wp-block-paragraph\">Beneficios<\/p>\n\n\n\n<h2 id=\"h-beneficios-de-midenet\" class=\"wp-block-heading pkf-cs-h2\">Beneficios de mideNet<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-cards pkf-cs-cards--2 pkf-cs-grid is-layout-grid wp-container-core-group-is-layout-28b052f3 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Ofrece un sistema integral para coordinar, medir, mejorar y rendir cuentas.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Es una herramienta sencilla, intuitiva y f\u00e1cil de utilizar.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Es flexible y adaptable a las necesidades de cada organizaci\u00f3n.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group pkf-cs-card pkf-cs-stack is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group pkf-cs-card__head pkf-cs-row is-nowrap is-layout-flex wp-container-core-group-is-layout-e148e5c0 wp-block-group-is-layout-flex\">\n<p class=\"pkf-cs-card__icon wp-block-paragraph\">\u2713<\/p>\n\n\n\n<p class=\"pkf-cs-card__title wp-block-paragraph\">Requiere liderazgo y coordinaci\u00f3n desde la organizaci\u00f3n.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div id=\"contacto\" class=\"wp-block-group pkf-cs-contact pkf-cs-row is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-7b9a1a89 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href=\"https:\/\/www.pkf-attest.es\/tecnologia\/contacto\/\">Hablemos<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"featured_media":25462,"template":"","categories":[],"tags":[136,126,125],"novedades_itc":[],"class_list":["post-25461","novedades-itc","type-novedades-itc","status-publish","has-post-thumbnail","tag-caso_exito","tag-midenet","tag-planificacion_gestion","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Caso de \u00e9xito: Ayuntamiento de Bilbao gestiona sus Cartas de Servicios con mideNet<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo el Ayuntamiento de Bilbao coordina, mide, mejora y rinde cuentas de sus Cartas de Servicios en un \u00fanico sistema con mideNet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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