During the Agentforce World Tour in Barcelona, a real-world case study of digital transformation was presented, focusing on Obremo Obremo – Energy & Telco (Nealis Home Group – Nealis), in collaboration with Salesforce and PKF Attest.
Nealis, a family-owned company with more than 150 years of history and 8,000 employees, is in the process of transforming its operations using solutions such as Salesforce Field Service and artificial intelligence capabilities.
The project was presented during a joint session by representatives of the various organizations involved, highlighting how initiatives of this kind require a combination of technology, process adaptation, and coordination among teams.
Beyond the specific solution, this case highlights a common challenge in large organizations: managing the dispatching of thousands of technicians as part of an intraday operation, handling ongoing scheduling issues, utilizing mobile solutions, and, above all, expanding the value chain offered to the end customer of the service.
The selection of PKF Attest as a partner and leading specialist in Salesforce Field Service nationwide reinforces its role in transformation processes, supporting organizations in adopting Salesforce solutions and integrating artificial intelligence capabilities that drive business impact.
