The 2020 Release 2 wave 2 for Dynamics 365 includes new innovations that will bring you significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection and Business Central.
Main new features for Dynamics 365 Business Central
Dynamics 365 Business Central is the evolution of Dynamics NAV (Navision), a solution that brings together ERP and CRM functionality and integrates natively and intelligently with Microsoft 365 (formerly Office 365) and Microsoft business apps.
What's new in Dynamics 365 Business Central for this second wave of releases includes service enhancements to meet the demands of a rapidly growing customer base, improve performance and manage file storage and geographic expansion, along with support for group VAT, key features requested by customers, and tighter integration with Microsoft Teams.
If you are already a Navision user and you are considering upgrading to Microsoft Dynamics 365 Business Central, contact us and we will help you in the process.
Main new features for Dynamics 365 Marketing
Dynamics 365 Marketing enhances the customer journey canvas experience and adds integration with Microsoft Teams for virtual events. Segmentation is enhanced with a new natural language experience for creating and consuming segments, which helps eliminate the specialized skills needed to build complex segments.
Main new features for Dynamics 365 Sales
Dynamics 365 Sales continues to emphasize simplified experiences, app integrations, gamification, a new mobile experience for quick access to customer information, and new forecasting enhancements to natively create and manage upstream sales forecasting processes.
Key new features for Dynamics 365 Sales Insights
Dynamics 365 Sales Insights continues to bet on multiple areas: sales acceleration, conversation intelligence, relationship intelligence and advanced forecasting and pipeline intelligence with predictive leads, and opportunity scoring to help sales teams find the best deals.
Main new features for Dynamics 365 Product Visualize
Dynamics 365 Product Visualize empowers salespeople and accelerates complex sales processes by displaying and customizing products in their real-world environment. Salespeople can place a 3D digital twin of a product in their customers' environment and take detailed notes on their requirements.
Main new features for Dynamics 365 Customer Service
Dynamics 365 Customer Service expands agent productivity capabilities by allowing agents to simultaneously participate in multiple sessions. The omnichannel Customer Service Platform is enhanced with additional extensibility options to enable integration with mobile apps, Microsoft Bot Framework and outbound messaging channels.
Key new features for Dynamics 365 Customer Service Insights
Dynamics 365 Customer Service Insights adds new capabilities to help agents using similar case suggestions to resolve customer issues quickly and easily. A new analytics view for customer service managers helps them focus on key support areas that need attention. These highlights will also be included directly in the main Customer Service Center application so users can get information in context without having to switch from one application to another.
Main new features for Dynamics 365 Field Service
Dynamics 365 Field Service continues to add intelligence capabilities including a new Field Service dashboard to monitor key KPIs and work order completion metrics. There are many enhancements to the user experience to enable proactive service delivery. The Field Service mobile app is enhanced with capabilities such as push notifications and real-time location sharing. This release wave also includes scheduling enhancements such as multi-day manual scheduling and enhanced skills-based matching.
Main new features for Dynamics 365 Finance and Supply Chain Management
Dynamics 365 Finance continues to focus on automating common tasks to reduce the number of manual processes and add insight and intelligence into Finance. Asset leasing enhances Finance's core capabilities and Finance's global coverage continues to expand in this release wave.
Dynamics 365 Supply Chain Management expands planning optimization so that manufacturing can perform supply and production planning in near real-time, with in-memory services. Product Information Management enhancements include engineering change management and production versioning capabilities. Cost Management includes new features that will enable global companies to maintain multiple cost accounting by enabling dual currency and dual valuation. Job Card Device enhancements include a new user experience and a new feature to enable serial number notification.
Main new features for Remote Assist
Dynamics 365 Remote Assist extends its range of scenarios beyond calls, enabling technicians to perform activities such as capturing service and repair data, independently performing surveys and walkthroughs, and obtaining service information from their service operations.
Main new features for Dynamics 365 Guides
Dynamics 365 Guides focuses on intelligent workflows in this release wave. By leveraging data and advances in AI, work instructions will be able to be configured to adapt on the fly based on operator input. In addition, with insights, it will be easier to use tracking data over time and tie that data back to the business.
Main new features for Dynamics 365 Project Operations
Dynamics 365 Project Operations unifies operational workflows to provide the visibility, collaboration and insights needed to drive success across teams, from sales to finance. Project Operations connects sales, resourcing, project management and finance teams within a single application to close more deals, accelerate deliveries, empower employees and maximize profitability.
Key new features for Dynamics 365 Human Resources
Dynamics 365 Human Resources expands leave, absence and benefits administration capabilities to transform the employee experience. Employees and administrators will be able to manage leave and absence directly from Microsoft Teams. This release wave enables streamlined integrations for recruiting and payroll partners, building a Human Capital Management (HCM) ecosystem.
Main new features for Dynamics 365 Commerce
Dynamics 365 Commerce continues to expand capabilities that enable non-developers to easily design and manage digital commerce experiences. Customers can augment their online and in-store orders with "Shop Similar Looks" for recommendations. Customers can discover and deploy third-party services, connectors, modules and themes from Microsoft AppSource.
Main new features for Dynamics 365 Connected Store
Dynamics 365 Connected Store adds a number of new capabilities, such as integration with Dynamics 365 Commerce, front-line worker tasking and tracking with Microsoft Teams, integrated workflows with Microsoft Power Platform, intelligent command center, store analytics and store information solutions, such as anomaly detection, inventory recommendations and shift management recommendations.
From PKF Attest as experts in the implementation of Microsoft business management solutions, we offer you Microsoft Dynamics 365 Business Central, the comprehensive ERP business management solution with which you can connect finances, sales, service and operations of your company and Microsoft Dynamics 365 Customer Engagement, a complete CRM system that provides your organization with a set of integrated applications designed to improve and expand your business success.
If you are interested in knowing in detail all the new features and improvements incorporated in Dynamics 365 in this second release of 2020 versions, Ask us for access to our e-book with all the news and technicalities of Dynamics 365 in: PKF Attest Technology.
