Microsoft Ignite 2020: exciting new features for Dynamics 365
Microsoft Ignite 2020, the annual event for Microsoft's technical community, was held on September 22nd and brought many new features and functionalities for the company's solutions.
This year, as with the Build and Inspire events, Microsoft Ignite was online and free of charge.
From PKF Attest, as a partner specialized in the implementation of Microsoft business solutions, we tell you the main news.
Key announcements from Microsoft Ignite 2020:
- Reduced code updates for professional developers with integrated Power Apps and Azure APIs. Management expertise to scale solutions through Power Apps with low-code and distribute through Microsoft Teams for massive scale.
- Power Platform SDLC (software development life cycle) workflows and templates with GitHub
- Integration of Power Virtual Agents and Azure Bot Framework to create bots without code, plus an easier one-click publishing experience in Microsoft Teams.
- Deeper integration of Power Apps and Teams: Power Apps authoring application within Teams; Oakdale Project for a free low-code data platform; and Teams visual style support.
- The public preview of the Power BI for Teams application.
- Two new Power BI offerings: Power BI Premium per user as an entry point to Premium and a new on-demand capacity scaling option for Premium customers.
- The public preview release of Power Automate Desktop, which brings robotic process automation (RPA) to every desktop.
- A new proprietary voice channel for Dynamics 365 Customer Service, built on Azure.
- The October general availability of Dynamics 365 Project Operations.
What's new for Dynamics 365
What's new for Supply Chain Management
In this edition, Microsoft has presented two new add-ons for Dynamics 365 Supply Chain Management: Cloud and Edge Scale Unit and Inventor Visibility, solutions focused on helping to keep factory and warehouse work running in 24/7 mode, and to show inventory in real time. Both will be previewed later this October.
Cloud and Edge will offer enterprises the ability to maintain critical factory and warehouse workloads 24/7 using Azure's ecosystem of devices. This capability increases the resiliency of enterprises, and ensures that all processes are up and running even in the event of loss of cloud connectivity.
Inventor Visibility will address one of the most widespread vulnerabilities in supply chains: lack of inventory visibility. This add-on will enable distributors and manufacturers to handle large volumes of transactions per minute and determine multichannel inventory accurately and in real time.
What's new for Dynamics 365 Customer Service
Microsoft has announced a new proprietary voice channel for Dynamics 365 Customer Service, built on Azure. Integrating voice into existing capabilities will provide a much more complete, unified and consistent customer service experience within Dynamics 365. AI capabilities such as sentiment analysis will also be incorporated, and thanks to the Common Data Model, data collected in the voice channel is automatically integrated into the existing data set.
Dynamics 365 Customer Service is the application that any company can use to differentiate its brand in the market. Thanks to integrated intelligence, with Customer Service it is possible to offer a more personalized service and add value to every interaction.
What's new in Teams
In the Microsoft 365 area, exciting new Microsoft Teams features have been introduced to optimize meetings, including new Together mode backgrounds and custom layouts, which make presented content more dynamic and engaging, for example by bringing the presenter's video to the foreground of the shared content screen.
Also announced were new features in Microsoft Teams Rooms and devices that reinforce measures aimed at protecting health when people return to the workplace, such as Touchless meeting experiences, the Room remote app, Teams projection and the use of Cortana as a voice assistant, so employees can comply with safety protocols.
Workplace Analytics for Teams will provide information and insights, in a changing environment, to team managers, who can get a snapshot of how resilient the organization is, how well employees are maintaining connections with their peers and customers, and the risk of burnout for individual workers.
Of course, Teams also improves its security and compliance. And the Teams Power Platform is enhanced to make it easier for any employee to create and use codeless applications, bots and automated workflows. This makes it possible to solve business challenges and extract value from data using Power BI, always within Teams.
From PKF Attest as experts in the implementation of Microsoft business management solutions, we offer you Microsoft Dynamics 365 Business Central, the comprehensive ERP business management solution with which you can connect finances, sales, service and operations of your company and Microsoft Dynamics 365 Customer Engagement, a complete CRM system that provides your organization with a set of integrated applications designed to improve and expand your business success.
If you want to know everything that Microsoft Dynamics 365 Business Central and PKF Attest can bring to your organization.
